Ordering & Products

How to Place an Order

Ordering is simple: browse our collections, select your size, and add items to your cart. When ready, click checkout and follow the steps to complete your purchase securely. Shop at Tour&Tate

Can I Change or Cancel My Order?

We start preparing your order quickly, so changes and cancellations are only possible within 1 hour after purchase. Contact support immediately if needed.

Product Availability & Restocks

If a product is out of stock, you can sign up for a restock alert on the product page. Some items are limited edition and may not return.

Sizing Guide

Use our size chart on each product page to find your fit. Still unsure? Contact us and we’ll help you pick the right size.

Product Care Instructions

Each item has care instructions on the label. For general guidance: wash inside out, use gentle cycles, avoid high heat, and store in a dry place.

Will my order arrive in multiple shipments?

Yes, it's possible that your order may arrive in multiple shipments. Depending on item availability and warehouse location, we sometimes dispatch orders in separate packages. Each package will have its own tracking information provided via email once

Why might my order be delayed?

There are several reasons your order might be delayed. Occasionally, there might be a delay in processing, but rest assured, our team works diligently to address these issues promptly. We also recommend checking your spam or junk folder in case our e

Why is my order delayed?

We sincerely apologize for any delays in processing your order. During peak seasons, we experience a high volume of orders which may lead to longer processing times. Rest assured, we actively work to ensure your order is prioritized and dispatched as

How can I track my order?

Once your order is shipped, you will receive an email containing the tracking information. You can use this information to monitor the delivery status of your order in real-time through the tracking link provided in the email. If you have not receive